Conversational bots interact with humans on a personal level by mimicking natural human speech patterns. These can include tone of voice, predicting what comes next, or even giving suggestions that users might not have thought of. Such functionalities make them engaging for customers who are looking for more than just Read more…
Facebook Messenger bots for customer service reported a 70% fail rate when they launched. But when used for a narrow purpose and backed by powerful AI technology, chatbots can actually help provide a range of benefits for customers and for customer service teams. The definition of a chatbot overlaps with Read more…
Chatbots can also automate cross-sell and upsell activities, in addition to providing support assistance. For instance, businesses using the WhatsApp API can build a bot over the platform to send customers proactive messages. Unlike traditional chatbots, Solvvy delivers personalized, on-brand experiences for customers across multiple channels. So wherever your customers Read more…
